Interplay of Administrative Capability, EQ, and OD Practices

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The Provincial Government of Nueva Vizcaya is known for its vision to network partnership with all sectors to be able to improve the quality of life and conditions of every Novo Vizcayano and to make them globally competitive. The economic growth of the province can be traced to the governance that they have since they were very fortunate to have been assisted by USAID through the Governance and local Democracy Program. With this, the researcher was motivated and inspired to conduct this study, to look into the different organization development practices of its leaders, and to make a comprehensive analysis on the existence of correlation between their emotional quotient competencies and administrative capability.

The researchers, who are also members of the social development committee of the province and active community development organizers, believes that organizational excellence begins with the performance of people. It is what people do or do not do that ultimately determines what the organization can or cannot become. It is the members’ dedication and commitment to organizational purposes that make the necessary contribution. This research endeavor is also guided by the concept advanced by Martires (1993:39) that the attainment of goals depends on the willingness of people to make the necessary contributions. The performance of people is the true benchmark of organizational performance which can be equated with the administrator’s capabilities.

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Should I Have My Company Mystery Shopped?

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I wish I had a nickel for every time someone said to me, “Oh, you do Mystery Shopping; I always wanted to do that!” I think most people do find the thought of posing as a customer and reporting back on how they were treated, rather intriguing. But there is a lot more to it that skulking around in a trench coat and spy glass!

I believe most companies have taken the plunge and decided that it really is important to conduct frequent “mystery or secret shops” of their businesses. The question remains, do they do anything constructive with the information or is it used as a disciplinary tool?

Before you start having people snoop around your company, consider the following clues that will help guarantee a successful program.

1. What’s the Value in a Mystery Shopper Program?

a. The most important reason for conducting a mystery shop, is to see your business through the eyes of your customer. Not only should you consider mystery shops, but using focus groups on a quarterly basis that are made up of some of your actual customers. Both sources will provide you with excellent feedback that you can start to focus on.

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